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Agency: Teachers' Retirement System of the State of Illinois
Closing Date/Time:
Salary: $45,051 - $57,665
Job Type: [[cust_employmentType_obj]]
County: Sangamon
Number of Vacancies: 2
****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************
Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.
Under the supervision of the Call Center Manager, the Member Services Representative is accountable for receiving inquiries by telephone from members, annuitants and others regarding TRS benefits. The incumbent is expected to accurately respond to a large volume of inquiries while maintaining quality service. In addition, the incumbent is required to maintain basic knowledge of the Illinois Retirement Systems Reciprocal Act and calculate reciprocal retirement benefit estimates for at least one reciprocal system.
The incumbent will respond to telephone inquiries regarding technical questions concerning eligibility, retirement, survivor and disability benefits, Web access, Social Security issues, pension stability and insurance benefits. In addition, this position conducts personalized retirement interviews; makes address changes and documents records that need research. The incumbent must provide accurate information to TRS contributing members, annuitants, and staff regarding provisions of the Illinois Pension Code and the Illinois Retirement Systems Reciprocal Act. In addition, the incumbent is required to maintain an understanding and the ability to explain various statements produced by TRS, Central Management Services or the Illinois Comptroller’s Office. A comprehensive knowledge of the benefits available through the Teachers' Retirement Insurance Program (TRIP) and the State of Illinois group insurance plan is required. The incumbent must maintain a working knowledge of the various TRS forms used for processing benefits (BD’s, retirement applications, optional service forms, refund applications, single-sum applications, and health insurance forms).
The incumbent is required to provide courteous, accurate, and prompt service, and present a professional and positive image of the System when interacting with members, co-workers, and external contacts.
Work Hours: 8:30-4:30 M-F
Work Location: 2815 W. Washington St., Springfield, IL 62702-3397
Agency Contact: [[recruiterEmail]]
Job Family: Office & Administrative Support
Agency Statement:
TRS provides retirement benefits for teachers who are employed by all Illinois public common and charter school districts located outside the city of Chicago. The Illinois Pension Code contains the laws relating to our creation, benefits, and administration.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Full Time
Public Administration
$34k-42k (estimate)
05/20/2024
07/19/2024
illinois.gov
SPRINGFIELD, IL
>50,000
2002
J B PRITZKER
$50M - $200M
Public Administration
The Chicago Metropolitan Agency for Planning (CMAP) is our regions comprehensive planning organization. The agency and its partners developed and are implementing ON TO 2050, a new comprehensive regional plan to help the seven counties and 284 communities of northeastern Illinois implement strategies that address transportation, housing, economic development, open space, the environment, and other quality-of-life issues.
The job skills required for Member Services Representative include Customer Service, Call Center, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Representative positions, which can be used as a reference in future career path planning. As a Member Services Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative. You can explore the career advancement for a Member Services Representative below and select your interested title to get hiring information.